Termini e condizioni

This website www.tecnoroyal.it (hereinafter, the “Site”) is owned by Dela Group di De Laurentis Valerio, with registered office at Viale Luca Gaurico n. 91/93 - 00143 Rome, VAT number 03285070599, tax code DLRVLR01C22H501Y and registered in the REA RM n.1736595.

These general conditions of sale (hereinafter "General Conditions of Sale") govern the sale of products and services on the website www.tecnoroyal.it (hereinafter "Site") in the version published therein at the time of ordering. These General Conditions of Sale, as well as the terms and conditions relating to payment and delivery methods, constitute an integral part of the sales contract concluded between the Customer and Dela Group di De Laurentis Valerio. The offering of products and services on the website www.tecnoroyal.it is intended exclusively for natural and legal persons, who do not sell them in the exercise of their profession or as part of a commercial activity. The offering of products and services on the website www.tecnoroyal.it is not intended for minors, who may, however, make purchases only with the consent of their parents or legal representatives; in the absence of such consent, all liability that may arise will remain the sole responsibility of the Customer. Dela Group di De Laurentis Valerio invites the Customer to carefully read these General Terms and Conditions of Sale before making any purchase, to print them, or otherwise keep a copy. By making any purchase according to the methods provided on the Site, the Customer declares having read all the information provided during the purchase process and fully accepts the General Terms and Conditions of Sale, Payment, and Delivery.

This contract is governed by Italian law with particular reference to the Consumer Code (Legislative Decree 6 September 2005 n. 206 and subsequent amendments and Legislative Decree 9 April 2003 n. 70 on electronic commerce).

The contract stipulated between Dela Group di De Laurentis Valerio and the Customer shall be deemed concluded when the entire purchase process by the Customer—in accordance with the purchasing procedure indicated on the Site—has been completed regularly and correctly, with no errors highlighted by the Site, including successful payment. By placing an order with Dela Group di De Laurentis Valerio, the Customer acknowledges and declares that he or she has read all the information provided during the purchase process and fully accepts the general terms and conditions of sale (this must be checked before placing the order).

The Customer may only purchase products listed in the Site's catalog at the time of placing the order, as described in the relevant technical data sheets. It will not be possible to place orders for products listed in the Site's catalog but marked as unavailable. In any case, products listed on the Site are offered while stocks last. Correct receipt of the order is confirmed by Dela Group di De Laurentis Valerio via email, sent to the email address provided by the Customer when placing the order. The confirmation email will include the order number, the date and time the order was placed, the products purchased, their price, shipping costs, the information provided by the Customer for invoicing and delivery, the payment method chosen by the Customer, and a summary of the general terms and conditions of sale. The Customer is required to promptly verify the content of the email and immediately report any errors or omissions.

All product prices listed on the website www.tecnoroyal.it are expressed in euros and include VAT. Shipping costs are not included in the purchase price but are indicated and calculated at the end of the purchase process before payment. The CUSTOMER accepts the right of TecnoRoyal and its PARTNERS (suppliers) to modify their prices at any time; however, the goods will be invoiced based on the prices listed on the website at the time the order is placed and indicated in the confirmation email sent by TecnoRoyal to the CUSTOMER. In the event of a computer, manual, technical, or any other error that could result in a substantial change, unforeseen by TecnoRoyal or its PARTNERS, to the retail price, making it exorbitant or manifestly ridiculous, the purchase order will be considered invalid and canceled, and the amount paid by the CUSTOMER will be refunded within 14 days of the cancellation date.

CREDIT CARD.

For merchandise purchased using a credit card, upon completion of the online transaction, the credit card company will charge the customer's credit card for the amount of the merchandise ordered, upon completion of the order and issuance of the invoice. At no point during the purchase process will Dela Group di De Laurentis Valerio be able to access the buyer's credit card information, which is transmitted via a secure connection directly to the website of the credit card company that manages the transaction. Dela Group di De Laurentis Valerio will not store this data in any computer archive. Under no circumstances will Dela Group di De Laurentis Valerio be held liable for any fraudulent or abusive use of credit cards by third parties when paying for products purchased on the Site.

ADVANCE BANK TRANSFER.

Payment by advance bank transfer is subject to the limits indicated from time to time in the purchasing procedure that the Customer must follow to place the order. In the event of payment by advance bank transfer, delivery of the ordered items will be suspended until the amount due has been credited to the Dela Group di De Laurentis Valerio bank account. The Customer must provide proof of the bank transfer order by sending a copy to amministrazione@tecnoroyal.it. The crediting of the transferred amount to the Dela Group di De Laurentis Valerio account must occur within seven days of receiving the order confirmation email. After the above deadline has elapsed, the order will be automatically cancelled and will not be processed. The reason for the bank transfer must include the order reference number.

ONLINE PAYMENT ACCORDING TO THE TERMS.

Payment via Klarna is subject to the limits indicated from time to time in the purchase process that the Customer must follow to place the order. Payment approval is subject to Klarna's discretion, and Dela Group di De Laurentis Valerio is not responsible to the Customer for its actions, including the timing of the approval process. After Klarna's final approval of the payment plan, the purchase price installments will be invoiced to the Customer according to the terms and conditions specified in the payment agreement entered into between the Customer and Klarna.

Dela Group di De Laurentis Valerio for all the products on sale accepts only orders with delivery to be made in France. The recipient can choose to purchase the delivery by appointment service to arrange for morning or afternoon delivery (Monday to Friday, 8:00 am to 1:00 pm and 2:00 pm to 6:00 pm). For each order placed on the Site, the Customer must request an invoice, where applicable, when placing the order. The invoice will be issued based on the information provided by the Customer at the time of ordering. No changes can be made after the invoice has been issued. Dela Group di De Laurentis Valerio sends the invoice via email to the order holder, pursuant to art. 14 of Presidential Decree 445/2000 and Legislative Decree 52/2004. Delivery costs are the responsibility of the Customer, up to the amount indicated in the order receipt notice. The Customer will pay for the goods using the method chosen at the time of ordering. Delivery of the goods requires the presence of the Customer or a designated representative at the recipient's address indicated in the order. The goods will be delivered curbside (by ringing the doorbell). Upon delivery of the goods by the courier, the Customer is required to check: that the number of packages delivered corresponds to the number indicated on the transport document (DDT); that the packaging is intact, not damaged, not wet, or otherwise altered, including the sealing materials. Any damage to the packaging and/or the product, or any discrepancy in the number of packages or the information must be immediately reported by writing a reservation of inspection on the courier's delivery note. Once the courier's document has been signed, the Customer may no longer raise any objections regarding the external appearance of the goods delivered. As required by current legislation, the maximum deadline for reporting damage due to transport to DeLa Group di De Laurentis Valerio Acquisti On Line is 2 days from receipt of the order. For product delivery, the customer must retain the packaging in case they wish to exercise their right of withdrawal. Costs for access to restricted traffic zones or for obtaining permits for the occupation of public land are expressly excluded. In the case of purchase of Downloadable Digital Content (DLC), once the purchase is completed, the Customer will receive an email containing a code. Downloadable digital content or additional content is a code that allows the product to be downloaded and is subject to the terms and conditions indicated from time to time for individual products and brands. Subject to the thirty-day deadline from receipt of the order,The delivery times established for goods are indicative only. The courier does not notify the customer by telephone in advance (except for purchases with delivery by appointment). If the customer is absent, a second visit will be scheduled. If the delivery fails upon the customer's return, Dela Group di De Laurentis Valerio will attempt to contact the customer to determine and possibly resolve the reasons for the failed delivery. If this fails, the order will be considered cancelled due to delivery inability. Dela Group di De Laurentis Valerio will inform the customer of the cancellation by email. Any amount already paid by the customer will be refunded, minus any costs incurred for attempted delivery. The De Laurentis Valerio group undertakes, in any case, to deliver the purchased products within a maximum of 7 working days. These terms are to be considered valid and effective from the delivery of the goods to the logistics partner, which occurs no later than 3 working days after the order is finalized. In the event of customer complaints and/or inquiries regarding shipping times and/or methods, Dela Group di De Laurentis Valerio undertakes to respond within 2 business days of receipt. If Dela Group di De Laurentis Valerio is unable to deliver the ordered goods due to unavailability, even temporary, the customer will be promptly notified via email. Any amounts already paid by the customer will be refunded as soon as possible and in any case no later than thirty days after receipt of the order form.If Dela Group di De Laurentis Valerio is unable to deliver the ordered goods due to unavailability, even temporary, the customer will be promptly notified by email. Any amount already paid by the customer will be refunded as soon as possible and in any case no later than thirty days after receipt of the order form.If Dela Group di De Laurentis Valerio is unable to deliver the ordered goods due to unavailability, even temporary, the customer will be promptly notified by email. Any amount already paid by the customer will be refunded as soon as possible and in any case no later than thirty days after receipt of the order form.

1. Pursuant to art. 64 of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e., a natural person who purchases the goods for purposes unrelated to any commercial or professional activity, or does not indicate a VAT number on the order form), he or she has the right to withdraw from the contract for any reason, without having to provide any explanation and without penalty, except as indicated in the following articles 2, 3, and 4.

2. To exercise the right of withdrawal, the Customer must send Dela Group di De Laurentis Valerio a notification to that effect within fourteen days of receiving the goods. This notification must be sent by clicking on this link , also within the aforementioned fourteen-day period. Once the notification containing the withdrawal declaration has been received, Dela Group di De Laurentis Valerio Customer Service will notify the Customer via email of the address to which the returned goods should be sent and the return authorization number to be indicated on the return form, which must be enclosed with the product. The Customer must send the product carefully packaged in its original packaging, avoiding any damage with adhesive labels or other materials, and complete with all its original contents, to the address provided. Shipping costs for returning the goods are the Customer's responsibility. The Customer must return the goods by post within fourteen days of the Customer's email notification of the address to which the goods should be sent and the return authorization number. The shipment, until confirmed by Dela Group di De Laurentis Valerio, is under the customer's responsibility and risk. Upon receipt of the goods, Dela Group di De Laurentis Valerio will verify their integrity and refund the customer the amount of the purchased product, excluding shipping costs. The refund will be made within fourteen days of receipt of the product, unless Dela Group di De Laurentis Valerio has not received the returned product or the product has not arrived intact. The refund will be made using the same payment method used for the purchase.

3. The right of withdrawal can only be exercised on the product purchased in its entirety; it is not possible to exercise the right of withdrawal on only part of the purchased product (e.g., accessories, accompanying software, etc.). The right of withdrawal cannot be exercised for audiovisual products or computer software (including those accompanying hardware) that, once opened, are sealed, nor for the supply of goods packaged to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. Similarly, the right of withdrawal for digital products can only be exercised, as required by applicable European legislation, and exclusively before the download actually begins. The purchased product must be returned intact and in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). In any case, it is recommended to avoid applying labels or adhesive tape directly to the product's original packaging. In the event of damage to the goods during transport, Dela Group di De Laurentis Valerio will notify the customer of the incident (within five business days of receiving the product at its warehouses), allowing the customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the product (if insured by the customer). Dela Group di De Laurentis Valerio is not responsible for damage, theft, or loss of products returned via uninsured shipments paid by the customer.

4. The right of withdrawal expires in the event of a substantial lack of integrity of the returned goods, including, for example, in the event of: defects in the external packaging and/or original internal packaging; product components (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than transportation; abnormal state of preservation; removal of the original seal. If the right of withdrawal expires, the Customer must return the purchased product, paying the shipping costs. All products sold by Dela Group di De Laurentis Valerio are covered by the manufacturer's standard warranty and, for Customers who are consumers (natural persons who purchase the goods for purposes other than their business or professional activity, or who make the purchase without indicating a VAT number on the order form), also by the legal warranty for lack of conformity, pursuant to Articles 128-135 of Legislative Decree no. 128/2008 and 206/2005. To benefit from warranty assistance, the Customer must retain the invoice or payment receipt received via email in PDF format. The manufacturer's standard warranty is provided according to the procedures illustrated in the documentation included with the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, any inspection and repair costs requested by the Authorized Service Center, as well as shipping costs, if incurred by Dela Group di De Laurentis Valerio, will be invoiced to the Customer. The legal guarantee for Consumer Customers covers defects of conformity existing at the time of delivery of the goods, which become apparent within two years of delivery of the goods. The lack of conformity must be reported, under penalty of forfeiture, within two months of the date on which the consumer discovered the defect. In any case, any action against the seller expires twenty-six months after delivery of the goods. In the event of a lack of conformity, the Consumer Customer has the right to have the goods restored, free of charge, to the conformity of the goods through repair or replacement, or to an appropriate price reduction or to the termination of the contract, in accordance with the provisions of art. 130 of Legislative Decree no. 206/2005. Within two months of discovering the defect and in any case within the maximum term of twenty-six months from receipt of the goods, the Customer must send an email, indicating the order number and attaching a copy of the invoice, in which he requests the elimination of the lack of conformity, to Dela Group di De Laurentis Valerio (Viale LUCA GAURICO n. 91/93 00143 ROME), via the email address info@tecnoroyal.fr Once the communication has been received,Customer Service will contact the Customer to inform them of the return procedure and number, which must be included on the form we will subsequently send via email, which must be sent along with the product. Dela Group di De Laurentis Valerio will send its own courier to collect the product at no additional cost to the Customer. The product must be returned by the Customer, preferably in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). In any case, it is recommended to avoid applying labels or adhesive tape directly to the original product packaging. Once the product returned by the Customer has been inspected, Dela Group di De Laurentis Valerio will replace or repair it and ship the product, without prejudice to the provisions of Article 130 of Legislative Decree No. 206/2005. If, following the intervention of an Authorized Service Center, it is found that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of the Consumer Code and Legislative Decree no. 128/2008, the National Technical Assistance is required to carry out a conformity check. 206/2005, any costs of verification and repair requested by the Authorized Service Center, as well as transport costs, if incurred by Dela Group di De Laurentis Valerio, will be borne by the Customer. Any external damage to the packaging must be immediately reported to the Courier by adding SPECIFIC RESERVATION OF DAMAGE FOUND on the delivery receipt. As required by current legislation, the maximum deadline for reporting transport damage to Dela Group di De Laurentis Valerio is 2 calendar days from the time of receipt. The Customer may, at their discretion, avail themselves of all the additional conventional services offered by Dela Group di De Laurentis Valerio.Following the intervention of an Authorized Service Center, it is found that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of the Consumer Code. of Legislative Decree no. 128/2008, the National Technical Assistance is required to carry out a conformity check. 206/2005, any costs of verification and repair requested by the Authorized Service Center, as well as transport costs, if incurred by Dela Group di De Laurentis Valerio, will be borne by the Customer. Any external damage to the packaging must be immediately reported to the Courier by adding SPECIFIC RESERVATION OF DAMAGE FOUND on the delivery receipt. As required by current legislation, the maximum deadline for reporting transport damage to Dela Group di De Laurentis Valerio is 2 calendar days from the time of receipt. The Customer may, at their discretion, avail themselves of all the additional conventional services offered by Dela Group di De Laurentis Valerio.Following the intervention of an Authorized Service Center, it is found that the reported defect does not constitute a lack of conformity pursuant to Articles 128 et seq. of the Consumer Code. of Legislative Decree no. 128/2008, the National Technical Assistance is required to carry out a conformity check. 206/2005, any costs of verification and repair requested by the Authorized Service Center, as well as transport costs, if incurred by Dela Group di De Laurentis Valerio, will be borne by the Customer. Any external damage to the packaging must be immediately reported to the Courier by adding SPECIFIC RESERVATION OF DAMAGE FOUND on the delivery receipt. As required by current legislation, the maximum deadline for reporting transport damage to Dela Group di De Laurentis Valerio is 2 calendar days from the time of receipt. The Customer may, at their discretion, avail themselves of all the additional conventional services offered by Dela Group di De Laurentis Valerio.

Any complaints from the Customer must be submitted by email to the following address: apres-vente@tecnoroyal.fr or by writing to Dela Group di De Laurentis Valerio, Viale Luca Gaurico N.91/93 00143 ROME. Furthermore, any disputes may be managed through the new ODR (Online Dispute Resolution) platform, an online mediation platform for consumer protection created by the European Commission. The new mediation system is accessible via the website https://webgate.ec.europa.eu/odr.

Dela Group di De Laurentis Valerio is not responsible for the actions of third parties who, as independent assistants, intervene in the management or execution of payment transactions, delivery of goods, and any other operation related to the execution of contracts concluded through the Site.

The sales contract between the Customer and Dela Group di De Laurentis Valerio is governed by Italian law, excluding the applicability of conflict of laws rules. For civil disputes concerning sales contracts between the Customer and Dela Group di De Laurentis Valerio concluded through the Site, if the Customer is a consumer, the territorial jurisdiction falls exclusively to the court of the Customer's place of residence or domicile, if located in Italy. In all other cases, the territorial jurisdiction falls exclusively to the Court of Rome.